Returns & Exchanges

At Salt Lab, we stand by the quality of our products and want you to love your purchase. If something isn’t quite right, our Returns & Exchanges process is simple.

Visit this page for everything you need to know about returning or exchanging your order—we’re here to make it easy.

Tips Before Requesting a Return

Before starting a return, check out our quick guide — you might find an easy solution!

We’ve pulled together our best tips for getting the most out of your Salt Lab products, from application techniques to common troubleshooting. You might just fall in love with the ritual once you know how to use it best.

I’ve used it for a few nights and I’m not seeing results. What should I do?

Magnesium works differently for everyone. Some feel results overnight, while others may need a few weeks of consistent use—especially if magnesium levels are low. Start with application to the soles of your feet before bed and give your body time to adjust.
My feet are dry or peeling—should I stop using it?

Dryness can occur, especially if you already have dry skin. Try switching application to your stomach for a few weeks to allow your feet to recover, or follow up with a gentle moisturiser after application.
I feel anxious or restless after applying. Is this a side effect?

Some people feel energised or alert when they first start using magnesium—especially if applying close to bedtime. Try applying earlier in the evening or reduce the amount. If symptoms persist, pause use and consult your GP.
It tingles or stings when I apply it—is that normal?

Yes—tingling, itching, or stinging can be signs of a magnesium deficiency. Start by spraying your feet only for a few weeks, dilute the spray with water (60:40), or apply a layer of coconut oil after spraying to reduce sensitivity, or you can try our Kids Magnesium Oil Spray instead, it is formulated to be more gentle but still just as effective!
It’s made my skin itchy—is that a reaction?

Our magnesium spray is highly concentrated. If you’re experiencing itchiness, it may be due to deficiency or sensitive skin. Diluting with water or switching to Kids Magnesium Oil (which is gentler) can help.
There’s a sticky or oily residue on my skin—is that normal?

Our spray is water-based and quick-drying. If you notice stickiness, allow 10 minutes for absorption, then rinse or pat dry. Unlike other magnesium oils, ours contains no actual oil.

30-Day Risk-Free Trial

We know it takes time to build new rituals—and we’re here to support yours. That’s why we’re trialling a 30-Day Risk-Free Promise for first-time customers. If Salt Lab isn’t right for you, reach out to our team within 30 days of receiving your order and we’ll help make it right.

Get in touch with us at hello@saltlaboratory.com with your order number and any feedback.