Shipping And Returns

 

Flat Rate Shipping, $6.95 on orders under 3kg Australia-wide.

If the order is over 3kg shipping is calculated at checkout.
International shipping fees are calculated at the checkout.

Note: We are unable to ship to some locations. You can view our full list of excluded regions here.

Christmas Shipping Cut-off Dates

Make sure your Salt Lab gifts arrive in time for under the tree. Order early to avoid delays and ensure delivery in time for Christmas. 

VIC

  • Standard: Mon 22 Dec 2pm (AEDT)

  • Express: Tues 23 Dec 12pm (AEDT)

NSW, SA & QLD

  • Standard: Fri 19 Dec 2pm (AEDT)

  • Express: Tues 23 Dec 12pm (AEDT)

TAS

  • Standard: Fri 19 Dec 2pm (AEDT)

  • Express: Mon 22 Dec 2pm (AEDT)

WA

  • Standard: Thur 18 Dec 12pm (AWDT)

  • Express: Mon 22 Dec 2pm (AWDT)

NT

  • Standard: Tues 16 Dec 12pm (ACST)

  • Express: Mon 22 Dec 2pm (ACST)

New Zealand

  • Mon 15 Dec 4pm (NZST)

United States

  • Economy: Tues 16 Dec 10am (PST)

  • Express: Wed 17 Dec 10am (PST)

  • Ground: Thurs 18 Dec 10am (PST)

We recommend ordering as early as possible if pre-Christmas delivery is required.

*Dates are for metro only. For orders outside a metro area, please allow additional time. 

Shipping Within Australia?

Please allow 2-5 Business days for your delivery to arrive, please note, this is the time frame once the item has left the warehouse. You will receive tracking information along the way (These emails like to land in your junk mail, Keep an eye on this). If your location is rural your delivery may take a little longer, Please allow up to 10 days.

Shipping International?

New Zealand Shipping: Please allow 2-5 business days for your delivery to arrive, please note, that this is the time frame once the item has left the warehouse. You will receive dispatch information along the way (These emails like to land in your junk mail, Keep an eye on this). 

United States Shipping: Please allow 4-9 business days for your delivery to arrive, please note, this is the time frame once the item has left the warehouse. You will receive dispatch information along the way (These emails like to land in your junk mail, Keep an eye on this). 

Rest Of World (excl US & NZ): Please allow 6-27 business days for your delivery to arrive, please note, that this is the time frame once the item has left the warehouse. You will receive dispatch information along the way (These emails like to land in your junk mail, Keep an eye on this).

We offer International shipping rates based on the country of delivery which vary from time to time.  The total delivery fee will be calculated and displayed once you have entered a delivery address.

*Please note we are not liable for further taxes and fees charged to the customer upon arriving for international orders if any applies. 

Transit Cover

We highly recommend that you add transit cover to your order. This will cover you for loss, theft or damage to your goods within 30 days. In the unlikely event that your parcel is lost, stolen or damaged we will issue a replacement if transit cover has been taken out. 

If you do not add Transit Cover to your order, we are also no longer liable for your parcel, as once it is with the courier, it is out of our control. 

Any issues please email us at hello@saltlaboratory.com with your order number and we will get back to you with your orders whereabouts. 

Please always keep an eye out for any despatch delays which will be noted on our website product page.