Shipping And Returns

Flat Rate Shipping, $4.95 on all orders Australia-wide, on orders under 3kg. 

If the order is over 3kg shipping is calculated at checkout.
International shipping fees are calculated at the checkout.

Shipping Within Australia & New Zealand?

Please allow 3-7 Business days for your delivery to arrive, You will receive tracking information along the way (These emails like to land in your junk mail, Keep an eye on this). If your location is rural your delivery may take a little longer, Please allow up to 10 days.

Shipping International?

Please allow 3-15 Business days for your delivery to arrive, You will receive dispatch information along the way (These emails like to land in your junk mail, Keep an eye on this).
Unfortunately, we cannot track international orders.

Any issues please email us at hello@saltlaboratory.com with your order number and we will get back to you with your orders whereabouts.

Something Not Right With Your Order?

If you’re unhappy with your purchase or have ordered the wrong product, and wish to return it, please do so, unopened via tracked shipping to the address below. The Salt Lab team will refund your order if there’s a mix up.

Once your return is received, we will send you an email to notify you and a refund will be processed. Return mail costs are the responsibility of the customer.

Unfortunately, we do not refund or exchange opened or used products.

** Please note all orders are sent as Authority To Leave. Please ensure you enter an address that is safe to leave the parcel if no-one is home. If your address is entered at the checkout incorrectly and your order is sent back to our warehouse we will require shipping of $8 to be paid again to re-send your item. We cannot refund based of an incorrect address received.

Salt Lab,

PO BOX 8140
Newtown,
VIC, 3220, Australia